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Return Policy

Returns/ Exchanges
We do not accept returns or exchanges unless the item you purchased is defective. However, if the item purchased is defective, we encourage you to contact us back within 2 hours of the delivery of your order.
There will be no Exchange on any defective item, however, we are committed to giving you a full refund on a defective product, if deemed justified.
If you receive a defective item, please contact us by reaching out to us with details of the product and the defect.
Phone 647-614-2411
Email: info@myorchard.ca

Upon your request, we will fully investigate it and notify you via e-mail or phone, within a reasonable period of time, whether you are entitled to a refund or not as a result of the defect. If you are entitled to a refund, we will refund the purchase price, using the original method of payment.

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