This policy covers customer information we collect in Canada through:
– through our websites www.myorchard.ca and
What is Our Pledge of Accountability?
What type of Information Do We Collect?
We collect personal information about you to deliver the products and services you request, to promote products and services that we believe you will be interested in, and to help improve your shopping experience.
We strive to limit the amount of personal information collected to support the intended purpose of the collection.
Information You Give Us
We collect personal information from you in a variety of ways when you interact with MyOrchard website. Some examples are when you:
- – Create an account on our website;
– Make an online purchase from us;
- – Upload or import digital image files from our website;
- – Conduct a transaction where we collect information
- – Request customer service or contact us;
- – Submit a MyOrchard related story, testimonial, rating or review, or other user-generated content that may be posted on our site;
- – Participate in a promotion or survey; or
- – Otherwise, submit personal information to us along with any related content of the communication.
Personal information is information that identifies or could be reasonably associated with you. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information (including credit card expiration date and CVV code), as well as information about the specific products and services that you purchase in our retail stores and from us online (including through our mobile app). When you ask us to ship an order, we may collect the information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements or may collect information for the purposes of detecting, preventing and suppressing fraud.
Information from Other Sources
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent, detect or suppress fraud.
In addition, we may collect information from consumer reporting agencies or other service providers. With your authorization, we may also collect information from your social media accounts, such as digital image files imported to the MyOrchard website.
Automated Information Collection
We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website and to support website and marketing campaigns. Some examples include:
- – We may collect technical information such as your internet protocol address, device identifier (or UDID), type of device, your computer’s operating system and browser type, your internet protocol (IP) address, the date and time you accessed our service, the address of a referring website, if any, and the path you take through our web pages. If you make a purchase online, we may also use and share this information for the purposes of detecting and preventing fraud.
- – We use both persistent and session “cookies” on our website to recognize you as you use or return to our site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that your browser may store when you view a web page or certain types of content-rich e-mails. Persistent cookies help us remember your information and settings for future visits to our website (such as your language preferences). Session cookies help us remember your information and settings during your current visit to our website (such as the items in your shopping cart) and will expire after you close your browser. To learn how to turn off cookies, see Your Choices section below.
- – We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
For information regarding our online interest-based advertising practices, see “About our Ads”
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins, and applications. When you engage with our content this way, you may allow us to have access to certain information associated with your social media account, (e.g. name, username, e-mail address, photos) in accordance with your social media privacy settings to deliver the content or as part of the operation of the website, plug-in or application. We may use this information to confirm your identity and to personalize your experience on our website or mobile app(s) and on the third-party social networking websites, plug-ins and applications.
How Do We Use Your Information?
MyOrchard uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment and delivery, internal business processes, marketing (including relevant advertising), authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
- – To fulfill your requests for products and services and communicate with you about those requests;
- – To register and service your account;
- – To administer surveys, and promotions;
- – To provide customer service and alert you to product information, including recalls;
- – To help us improve and customize our service offerings, websites, and advertising;
- – To send you information about our products, services, and promotions; and
- – To protect the security or integrity of our websites and our business.
To accomplish these purposes, we may combine personal and other information we collect online or with offline information, including information from third parties. We may transfer or disclose your information within our trusted business partners and sister companies for these purposes.
How Do We Share Your Personal Information Outside MyOrchard?
We disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, marketing service providers and companies that help us improve our product and service offerings and our website. Your personal information may be stored and processed by our service providers located in various of the world. We require service providers to keep your information secure. In addition, service providers may not use or disclose personal information for any purpose other than providing the services on our behalf or our affiliates’ behalf or as otherwise required by applicable law.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other limited circumstances. These include situations when the sharing is necessary to protect the safety, or other rights of MyOrchard, our customers, our stakeholders, or any other person, or where otherwise required or permitted by applicable law. Examples include protecting the health or safety of customers or addressing crimes committed on MyOrchard website. We and our service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law. If you make a purchase online, we may disclose information to certain third parties, including payment card processors and issuers for the purposes of detecting and preventing fraud on MyOrchard platform and the properties of other merchants. This information may include your name and contact information, shipping information, information collected from your computer or device such as an IP address or device ID, and information about your purchase. MyOrchard may disclose your personal information to entities located outside of Canada in connection with any of the foregoing.
From time to time with your consent, we may disclose information with carefully selected companies who may offer you products and services of interest. You may opt in to this sharing as described below.
We may transfer any information we have about you in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of MyOrchard or as part of a corporate reorganization or other change in corporate control.
Data Collection, Use, or Disclosure
MyOrchard collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, relevant promotion of products and services that we believe you will be interested in, and new product announcements. When you make a purchase from MyOrchard.ca or sign up to receive promotional and other e-mails from us, certain information is collected as described above in “Information You Give Us”. We may use your contact information such as e-mail to provide you with promotional communications. You may choose to stop receiving these communications at any time by using the “unsubscribe” link located at the bottom of all promotional messages you receive from us, or by contacting us using the contact information listed below. You can provide us with your marketing preferences, or change your marketing preferences, by contacting Customer Service. Please see the Contact Us section below. If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Online Advertising and Cookies
You may exercise choices related to our online operations. For instance, you can choose to browse our websites without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our websites, but will not be able to complete a purchase or take advantage of certain website features.
To learn more about opting out of online advertising, see “About our Ads”.
How Do You Access and Update Your Personal Information?
MyOrchard takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, in the following ways:
If you have created an account at on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated (if applicable).
Contact us at the email or postal address listed in the “Contact Us” section at the bottom of this policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the personal information requested if reasonably available unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law and internal procedures. Otherwise, we will describe the types of information we typically collect. We will provide access and make changes you request, or will provide an explanation of what actions we will be able to take with regard to the request.
If you need help accessing your information related to a service provided by a third party, we will assist you by referring you to the third party. Please contact us via the “Contact Us” section below.
How Do We Secure Your Information?
Securing your information is a company priority. If you are shopping online, we use reasonable security measures to protect the confidentiality of your personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to a MyOrchard web server, not to an unauthorized server.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our office and is subject to physical, administrative, and technical controls as well. Hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When dispose of, the information is shredded, destroyed, erased, or otherwise made unreadable.
What Are Your Privacy Protections for Specific Types of Personal Information?
How Does MyOrchard Protect the Privacy of Children Online?
We are committed to protecting children’s online privacy. Our website is a general audience website not geared towards children. In order to protect the privacy of children, MyOrchard websites do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us via the “Contact Us” section of this policy if you believe we may have collected information from your child and we will work to delete it.
Contact Customer Service – for online experience, marketing preferences, product questions and general feedback/questions.
Please feel free to contact the privacy office with any questions or comments about this policy or about how your information is handled by email at email@example.com or by mail to the Privacy Officer c/o MyOrchard Inc., 4265 Sherwoodtowne, Unit 312, Mississauga, Ontario, L4Z 1Y5.
How Will I Know if this Policy Changes?
As a nationwide Canadian company, MyOrchard has separate privacy policies for its provincial location. Personal information about our customers may be processed and stored in any other province of Canada in which MyOrchard operates. MyOrchard requires to protect your personal information, regardless of where it is stored, in accordance with local laws and our policies.
What are Cookies?
A Cookie is a small text file that becomes stored on your computer or mobile device when you view a web page or certain types of content-rich e-mails. Cookies remember information. MyOrchard uses the following types of Cookies:
Necessary Cookies: Required for our website to function correctly.
Performance Cookies: Tracks web page visits, including frequency, and how individuals browse the site.
Functional Cookies: Increases the base functionality of our website. For example, allows you to watch a video.
Targeting Cookies: Remembers your online behaviour (on and off our website). Targeting Cookies may remember your IP address, device used (computer or mobile) device ID, date and time you browse, address of a referring website, your pathway through our webpages, as well as your cart and purchase history. MyOrchard and third parties, including advertisers, social media networks, search engines and service providers use targeting Cookies to provide you with online behavioural advertising. These are relevant and personalized ads provided to you based on your browsing history. Targeting Cookies are also used analyze and monitor overall website behaviour and traffic.
Necessary Cookies: Allows our website to function correctly.
Performance Cookies: Evaluates the use and performance of our website.
Functional Cookies: Helps you navigate the website and use website features.
Targeting Cookies: Chooses website content to provide a more personalized shopping experience for you. This may include showing you ads based on your interests. They support and measure MyOrchard’s promotional and marketing efforts. For example, we will track if you’ve visited a particular ad on our website and how often you’ve seen the ad. We may also track if you’ve opened a promotional email we sent to you.
How long are Cookies stored on a computer or device?
Persistent Cookies: Persistent Cookies do not expire after you close your browser. They remember your information and settings for future visits to our website. For example, your language preference.
Session Cookies: Session Cookies expire after you close your browser. They remember your information and settings during your current visit to our website. For example, items in your shopping cart.
Can I turn off cookies?
Necessary, Performance, and Functional Cookies
You can turn off necessary, performance, and functional Cookies. However, turning off these Cookies may impact our website’s performance and your ability to use some of its features.
You can turn off these Cookies through your web browser. You can learn how to do so by following these links:
Targeting Cookies – Online Behavioural Advertising
You can choose to turn off targeting Cookies without impacting our website’s function and performance. However, when you turn off targeting Cookies, you may miss certain products or services that may be of interest to you. If you opt out of receiving online behavioural advertising, you will continue to receive advertising, but it will not be based on online behavioural information about you.
MyOrchard adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioural Advertising. To learn more about opting out of targeting Cookies, see “About our Ads”.
How will I know if this notice changes?
We will provide additional information about significant updates. We will also post the date our Cookie Notice was last updated at the top of this page. Please check this Cookie Notice page periodically for changes.
Download our Cookie Notice
If you prefer reading our Cookie Notice on a PDF, please feel free to open and download it below.
About our Ads
products or web pages you view on Websites
products your purchase on MyOrchard.ca
ads you click on Websites
We and third-party advertising companies use this information to place you in general interest categories, which helps us determine what types of advertisements may be of interest to you.
Benefits of Interest-Based Advertising
Ads are tailored to your inferred interests
You won’t see the same ads over and over again because we limit the number of similar ads you see.
How to Learn More and Opt-Out of Interest-Based Advertising
MyOrchard adheres to the Digital Advertising Alliance of Canada’s (DAAC) Self-Regulatory Principles for Online Behavioural Advertising.
To learn more or to opt-out of online interest-based advertising by a list of companies participating in the DAAC, visit http://youradchoices.ca/choices.
Please note that if you opt out of receiving interest-based ads, you will continue to receive advertising, but it will not be based on online behavioural information about you.
To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them).
Your opt-out applies to the web browser you use. You must opt-out of each web browser on each computer, mobile device and tablet you use.
Once you opt-out, if you delete your browser’s saved cookies, you will need to opt-out again.